Your customer's journey
You will never see these screens from your own app: they happen on your customer's phone. Knowing them lets you answer their questions at the counter, and that is often what decides whether they sign up.
They fill in two fields
A first name and a phone number. That is everything Aster asks, and it is deliberate: the less you collect, the less there is to protect.
The number acts as the identifier. It is what lets them find their card again if they change phone or clear their browsing history.
Two consents, deliberately separate
This interface detail is not cosmetic: it is what keeps you compliant without having to think about it.
The required checkbox
Keeping the first name and number so the card can work. Without this box ticked, no card is created. That is what Quebec's Law 25 requires, and the consent is timestamped.
The optional checkbox
Receiving your promotional offers. It is unticked by default and the customer can create their card without touching it. That is what Canadian anti-spam law requires.
Their card opens immediately
For a stamp card or a points card, the card exists as soon as the form is submitted. The customer sees their counter, their reward and your business name.
They can bookmark the link, but the simplest is to add the card to their wallet: it will then be reachable without going through the browser.
Saint-Louis Coffee
Loyalty card
3 stamps out of 10
Lumiere Salon
Prepaid cuts
4 sessions remaining
Express Car Wash
Block of 10 washes
7 washes remaining
They add it to their wallet
Google Wallet on Android, Apple Wallet on iPhone. The card then joins their boarding passes and event tickets, in the place they instinctively check.
That is where your program stops being forgotten. A card in the phone wallet is found in two seconds, unlike a piece of cardboard at the bottom of a bag.
What your customer can do on their own
Without writing to you, and without you having to do anything.
Find their card again
If they change phone, they rescan your code and enter the same number. Aster recognises the number and gives them back their card, stamps included.
Delete their data
A link on their own card lets them erase everything. It is their right, and Aster makes it visible rather than burying it in terms of service.
Stop receiving your offers
Consent to promotions can be withdrawn without losing the card or the stamps already collected. The two are independent.
What your customers will tell you
The messages they may see, and the answer to give at the counter.
The customer is already signed up. They do not need to start over: Aster automatically redirects them to their existing card, stamps included.
The number entered does not look like a valid one. They can write it however they like, with or without dashes, spaces or country code, but it must be complete.
Impossible, and that is the whole point. It is tied to their phone number, not to the device. They rescan your code, enter the same number, and get it back.